Legal
Refund Policy
Last updated November 2026
We want you to be happy with your hosting. If you are not, this policy explains when you can get your money back.
What is not refundable
- Domain name registrations, transfers and renewals.
- Setup fees, software licences and other third-party costs.
- VPS and dedicated server fees, unless stated otherwise on the order.
- Renewal payments, and services cancelled after the guarantee period.
- Accounts suspended or terminated for breaching our Terms of Service.
How to request a refund
Submit a cancellation request for the service from your client area, then open a billing ticket asking for the refund. Approved refunds are returned to the original payment method where possible.
